Cancellation & Refund Policy

1. About this policy

This policy applies to paid services supplied by AI Software Solutions Pty Ltd, including ERPy, ERPNext implementation and configuration, website development, consulting, hosting, training and support. It takes effect on 6 October 2026 for new purchases. It does not retrospectively change existing agreements.

Your accepted proposal or service agreement sets out your scope, price, billing cycle, minimum term and any agreed cancellation arrangements. Those arrangements apply subject to your statutory rights. Read this policy with our Terms of Service.

2. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where it applies. Nothing in this policy or our Terms of Service excludes, restricts or modifies those rights.

For a major failure with a service, you may cancel the service contract and receive a refund for the unused portion, or seek compensation for its reduced value. For a minor failure, we will have an opportunity to remedy it within a reasonable time. Other remedies, including cancellation where a failure is not remedied within a reasonable time and compensation for reasonably foreseeable loss or damage, may also apply under the law.

3. How to cancel

Email au@aisoftwaresolutions.org with your name, business name, invoice or service reference, the service you wish to cancel and your requested cancellation date. We will confirm receipt and explain the effective date, any remaining agreed charges and any refund due. Your notice is effective when received; a delay in our acknowledgement does not extend your notice period.

4. Projects, implementation and consulting

You may request cancellation of a project at any stage. For a change-of-mind cancellation before work starts, prepaid amounts will be refunded less any reasonable, documented third-party costs that you authorised and that cannot be recovered. After work starts, you remain responsible for work actually completed at the agreed rates or milestone pricing and authorised, non-recoverable third-party costs. We will provide an itemised calculation and refund any remaining prepaid balance.

A deposit is a payment towards your project, not automatically a forfeited payment. We will not charge for unperformed work simply because you cancel. This section does not limit refunds or other remedies required by law when our service fails to meet a consumer guarantee.

5. Recurring subscriptions, hosting and support

Cancellation takes effect according to the billing cycle, notice period and minimum term disclosed in your accepted service agreement. If no different arrangement was agreed, you may cancel before the next renewal; your service will remain available until the end of the paid billing period and will not renew afterwards.

For change-of-mind cancellation, fees for a billing period already started are generally not refunded while the service remains available for that period, unless your agreement provides otherwise. Statutory refund rights and refunds for services we do not supply are unaffected. No new cancellation fee or minimum term is created by this policy.

6. Third-party services

Domain registration, external licences and other third-party purchases may have separate cancellation terms. We will disclose relevant restrictions before you authorise a purchase. For change-of-mind cancellations, we may retain only authorised costs that cannot reasonably be recovered, and will pass on any recovered amount attributable to your payment. Third-party terms do not remove your statutory rights against us.

7. If we cannot provide the service

If we cancel a service or cannot provide agreed work, we will notify you and refund prepaid amounts for the service or work not supplied. You do not have to accept a credit in place of a refund you are entitled to receive. Your other rights under Australian Consumer Law remain available.

8. Refund requests and processing

Send refund requests to au@aisoftwaresolutions.org, including your invoice or payment reference, a description of the issue and relevant supporting information. We will assess requests promptly, explain our decision and any calculation in writing, and process approved refunds without unreasonable delay. Refunds will normally be returned through the original payment method unless another method is agreed. Bank or payment-provider processing times may vary.

Please contact us if you disagree with a decision so we can review it. This process does not prevent you from contacting a consumer protection agency or exercising your legal rights.

9. Your data when a service ends

Contact us before your hosting or system access ends to arrange an export or handover of your business data. Any separately charged migration assistance must be agreed in advance. Data retention and deletion are handled under your service agreement, our Privacy Policy and applicable law.

10. Contact

AI Software Solutions Pty Ltd
Email: au@aisoftwaresolutions.org
WhatsApp: +61 451 574 715

Last updated: 6 October 2026